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Shipping

We ship our jewellery with Australia Post Express Delivery.

We offer free express delivery for AU orders over $250, and a $10 AUD flat rate is charged for orders under $250 AUD

Returns

Poème creations (excluding earrings for hygiene reasons) purchased through the official website or at our Sydney showroom may be returned or exchanged within 10 days of receipt. Please read our full return policy here.

Sterling Silver
•Wear your sterling silver often! The more often you wear your silver jewellery, the nicer and brighter it will look. Leaving your jewellery sitting in a box or drawer will only allow the colour to dull out quicker.
•Keep it clean and store in a safe, dry place—such as an anti-tarnish pouch or an airtight ziplock bag to avoid oxidisation. We suggest that you do not store your pieces in our gift boxes long term.
•Avoid harsh chemicals such as perfume and cosmetic products.

How do I clean my sterling silver jewellery?
•To restore your silver jewellery to its original shine, you can either use a store bought jewellery cleaner, or mix baking soda and water to create a paste. Apply the paste to a soft cloth or brush and gently rub it onto the tarnished areas of your sterling silver jewellery. Rinse the jewellery thoroughly under cool running water to remove the paste. Pat the jewellery dry with a soft, lint-free cloth.

Email: customerservice@poeme.co

Instagram: @Poeme.australia

Alternatively, leave a message here and we will get in touch with you shortly.