- Australian and International Orders

Australian Orders:

• Orders are typically dispatched within 24-48hrs (excluding weekends and public holidays), and delivered within 2 days for addresses in NSW, or 3 days for other states in Australia. 

• Courier: Australia Post Express 

• We charge a $17 AUD flat rate for all Australian orders.

International Orders:

• Courier: DHL Worldwide Express ( 2-14 days depending on the country)

•We subsidise part of the international shipping cost. Therefore, customers only need to pay a $38 AUD flat rate for worldwide shipping.

Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations.

- Signature Upon Delivery

To ensure the secure delivery of your order a signature is required upon delivery, Poème does not ship to PO boxes or parcel lockers.

- Tracking Your Online Order

We ship all our orders with Australia Post. A shipping notification with tracking details and a tracking link will be sent via email after your order has been dispatched. 

- Cancellation

We are unable to cancel orders once they have been shipped. If you wish to cancel an order that has already been shipped, please initiate a return once you receive the item.