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Shipping

Australian Orders:

• Orders are typically dispatched within 24-48hrs (excluding weekends and public holidays), and delivered within 2 days for addresses in NSW, or 3 days for other states in Australia. 

• Courier: Australia Post Express 

• We offer free express delivery for AU orders over $250, and a $15 AUD flat rate is charged for orders under $250 AUD

International Orders:

• Courier: DHL Worldwide Express (2-14 days depending on the country)

•We subsidise part of the international shipping cost. Therefore, customers only need to pay a $28 AUD flat rate for worldwide shipping.

Returns

Poème creations (excluding earrings for hygiene reasons) purchased through the official website or at our Sydney showroom may be returned or exchanged within 10 days of receipt. Please read our full return policy here.

Email: customerservice@poeme.co

Instagram: @Poeme.australia

Alternatively, leave a message here and we will get in touch with you shortly.